PRIVACY POLICY

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, is any data that can be used to identify a specific individual. Social Security numbers, mailing or email address, and phone numbers, IP address, login IDs, social media posts, digital images, Geolocation, biometric, and behavioural data. It is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website and EU data protection regulations.

What personal information do we collect from the people that visit our blog or website?

When visiting, ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number and IP address and/or other details to help you with your experience.

Who collects information for our organisation?

In addition to Cordyline Aspire Limited, the following organisations (our processors) collect information on our behalf:
These are organisations who hold, store or process data on behalf of Cordyline Aspire Limited and have been audited for GDPR compliance.

Siteground (Hosting provider)
Let’s Encrypt (SSL)
Google, Inc (Analytical tracking)
Cloudflare, Inc (Security tool)
Any other wholly-owned Cordyline Aspire Limited subsidiary organisations
Any other organisation which processes data for Cordyline Aspire Limited

When do we collect information?

We collect information from you when visiting our website and submitting an enquiry via the contact form.

How do we use that information?

We may use the information we collect from you when you surf the website, use the contact form or use certain other site features in the following ways:
To follow up with you after correspondence (email or by phone)
To analyse and monitor the performance of our website in order to make improvements

Why do we collect information? (‘legal basis for processing’)

We collect information to provide you with a service or product or to respond to an enquiry you’ve made through our site.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Our security systems have also been designed to identify, isolate and remove any infected files or malware.

In addition, we only provide articles and information. We never ask for credit card numbers via email or contact forms and we use regular Malware Scanning

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights/access to such systems and databases, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology via our third party processor “Let’s Encrypt”.

We’ve implemented a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes we do! Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart.

They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interactions so that we can offer better site experiences and tools in the future. You can view further information about how we use cookies on our website by visiting our cookie information page.

We use cookies to:

Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
Remember your preferences and previously selected options, when visiting our website

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this by visiting our cookie information page.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Although we strive to ensure the quality of the websites that we link, we cannot be held responsible for the content on third-party websites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

Our data processors

Below we have outlined organisations who act as a processor on behalf of Cordyline Aspire Limited. These are organisations who hold, store or process data on behalf of Cordyline Aspire Limited and have been audited for GDPR compliance.

Siteground (Hosting company)
Let’s Encrypt (SSL)
Google, Inc (Analytical tracking)
Cloudflare, Inc (Security tool)
Any other wholly-owned Cordyline Aspire Limited subsidiary organisations
Any other organisation which processes data for Cordyline Aspire Limited

What are your rights?

If at any point you believe the information we process on you is incorrect, you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer (DPO) who will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO). Our Data Protection Officer is David Robinson and you can contact him at david@cordylineaspire.co.uk
We have implemented the following:

Google Display Network Impression Reporting
Google Analytics
Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out (‘the right to object’)

If you would like to opt-out of our cookie consent, please visit our cookie information page for instructions on how to do this. You can also opt-out of our marketing emails through our data subject form and we will ensure your request is fulfilled promptly.

Right to erasure (‘right to be forgotten’)

Ensuring that your data is correct, up to date and accurate is important to us, therefore if your details change you should let us know via email or phone at the earliest possibility. If you would like to remove your personal information from our systems “the right to be forgotten” you can send your request through our data subject form and we will ensure your request is fulfilled promptly.

Notification of any Privacy Policy changes

We will state any Privacy Policy changes on our privacy policy page.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the following email address:

david@cordylineaspire.co.uk

Need to discuss your plans?

We can provide civil or structural engineering advice by telephone or email without a commitment to proceed.

Why choose us?

  • Over 40 years experience
  • All work is undertaken or supervised by a chartered engineer
  • Our designs are prepared in accordance with:
    The Building Regulations of England & Wales
    British Standards
    NHBC Standards